LAPTOP SERVICE MANUAL ACER,Apple, ASUS, BenQ, Clevo, Compaq/HP, Dell/Alienware, Gateway, IBM/Lenovo, JVC, LG, NEC and Packard Bell, Panasonic, Samsung, Sony, Toshiba, Twinhead

Acer


Acer do have their service manuals on their site, but it’s behind some kind of member/partner login that isn’t open to the general public. To find your 4 digit model number here, change the last digit to a zero and look for that (eg. 1694 -> 1690).

Apple


Thanks to some incredibly kind people, I’ve been given a copy of basically Apple’s entire set of service and troubleshooting manuals published up to this point (late 2010). I’ve finally categorised pretty much everything now, so here it all is!

ASUS


There are very few ASUS manuals available on the net; most that I’ve found are just the disassembly chapter, not the whole manual. That’s enough for most people though, so I’m listing them here:
I recently had to work on an ASUS without a manual available; when I rang ASUS Australia the fellow was incredibly helpful – he wasn’t permitted to send me the full service manual, but could email me enough parts of the disassembly process to enable me to get the motherboard out. I strongly recommend giving your local ASUS office a call if you need help working on one of their laptops, it worked for me.
Sad news – I’ve called ASUS again looking for manuals, and I could no longer get ahold of the wonderful tech who helped me before. Instead I had someone tell me quite bluntly that “those manuals are our intellectual property and we will not distribute them in any way, shape or form”; after mentioning I’d had someone help me out before, they asked if I remembered who that was, because “that’s a punishable offense in this company”.
So, I now place ASUS in the unrecommended category – their laptops are pretty good value, quite reliable, and generally come with at least a 2 year warranty, but not only are they tight about spare parts, I’m going to say they treated me in a pretty hostile manner when I asked for some after-sales support. Sorry, ASUS, but that’s just terrible service compared to many other brands.

BenQ


A customer recently asked me if we could replace the keyboard on his BenQ laptop. Not only could I not find an easy source for the part, when I rang BenQ to enquire about getting a service manual I was told “BenQ’s service manuals are confidential documents and cannot be distributed outside our service centres.” I can completely believe they do their best in that, as I’ve only ever found these four manuals. This would be a brand to avoid, IMHO.

Clevo


Clevo laptops are also sold under many brand names, including Sager, Eurocom and Gericom. Medion laptops are probably all made by FIC. It’s hard to dig through the layers of notebook badge engineering, but I’ve seen more Clevos here in Australia than any other brand, so rebadged laptops will end up in this section.
Compal host service manuals for some models (IFL/JFL/IFT/JFT/JHL/JHT/KHL/KSW/KFT) on their driver download page here.
These manuals are reasonably easy to find on the internet, but I’m yet to find Clevo/etc spare parts shop that’s in or sells parts to Australia despite the prevalence of these machines here. Your luck may vary elsewhere in the world.

Compaq/HP


To celebrate HP being named the manufacturer of the least reliable laptop computers in this study of 9 different brands, I’ve decided to add a number of HP/Compaq laptop service manuals to this page. Each of these files has been downloaded from HP’s support website, and manuals for newer models (and more recent versions of existing ones) can be downloaded for free from there.
If you happen to own an HP or Compaq laptop that isn’t mentioned here, let me know and I’ll grab a copy from HP’s site and add it.
Reliability aside, these laptops are very easy to work on and spare parts are quite easy to find, often quite cheaply.

Dell/Alienware


Dell’s support website is excellent and hosts the service manuals for pretty much every Dell laptop ever made. Look up your service tag or model number there and you should be able to find it.
Of all the laptop brands in that reliability study that provide both service manuals to all their machines and easy access to replacement parts, Dell are the most reliable. This firmly sets them as my most recommend brand of laptop to buy today and keep for tomorrow – every laptop I’ve personally bought for myself or others was a Dell, and I have not once regretted that decision.
Alienware fall within Dell’s little domain now, and Dell provide Alienware manuals for modern models, but older ones are a little harder to find. Consider this single contribution so far to be the promise to hunt down more alien material:

Gateway


For other Gateway models, you might have some luck here.

IBM/Lenovo


Lenovo apparently aren’t releasing hardware maintenance manuals for most of their IdeaPad range. Only one IdeaPad service manual has surfaced on the net, covering three models:
Since I wrote this, Lenovo have released hardware maintenance manuals for all their IdeaPad products as well as for ThinkPads (some links are on the Lenovo support forum here). Until I have some time free to update what’s available here on my site, here’s what I’d found previously:
I also have hardware maintenance manuals for many of their ThinkPad, WorkPad and iSeries models:
Lenovo’s support site is here.

JVC


Apparently JVC made notebooks too, the Mobile mini notes. Here’s what I’ve found:

LG


NEC and Packard Bell

There’s some crossover between these two brands – both seem to lay claim to the Versa name, and there’s a couple of manuals that mention both NEC and PB, so they’re all lumped together here.

Panasonic


I’ve found a decent cache of Panasonic Toughbook manuals. In the models listed below, a lower-case ‘x’ is a variable that notes various specs or intended regions or OSes for each laptop. Best way to sort through it is to go through it letter by letter with your Toughbook’s model number, pick the one that’s closest and see if the titlepage lists the variables that would match yours.
Toughbooks are notoriously complicated inside; they were built for durability, not ease of servicing, and because the manuals I’ve picked to go here have full disassembly instructions as opposed to mere exploded diagrams, they are quite dense. Proceed as you like, but it may be a hairier repair than you might think.

Samsung


New category! Samsungs have been extremely difficult to find, and I’ve only located a small number. Still, I’ve got what I’ve got, and what I’ve got is right here:

Sony


A large number of Sony service manuals are just circuit diagrams and exploded views, which look pretty but aren’t much help to someone trying to rebuild a laptop. Unfortunately there’s no way around this, but even an exploded diagram might help somebody out there – expect this section to grow very soon.
I’ve had someone email me and ask if I could find them a manual for a VGN-FW; unfortunately there doesn’t seem to ever have been one available on the internet at all. He contacted Sony, and their most helpful suggestion was that they could repair it for him at great cost.
I contacted Sony Australia myself to ask about service manuals, and was told: “We are not allowed to distribute Sony service manuals in any way, shape or form; they are copyrighted material and strictly internal documents only. Any manuals available on the internet are illegal, and Sony takes this policy very seriously.” Avoid.

Toshiba


On 31/7/2012, Toshiba Australia contacted me and asked me to disable the below links and to remove all Toshiba copyrighted material from my website.
Update 7/8/2012: Huge thanks to everybody who’s emailed me in the last few days – you guys are the reason I run this page, and I really hate to have to take anything down. For obvious legal reasons I cannot share any Toshiba service manuals right now. I’m currently attempting to negotiate with Toshiba to allow me to continue sharing these manuals and I’m hoping for a positive response. All we can do right now is wait and hope that Toshiba will follow in the footsteps of IBM, Dell and HP and allow their customers access to the repair manuals for their own laptops.
Update 10/11/2012: Toshiba have refused to allow me to continue sharing their laptop service manuals on my website. Please read this for details. Unfortunately, this means all Toshiba manuals are permanently gone from my website. If you are in need of a Toshiba repair manual, I urge you to contact your local Toshiba representative and ask them why they have decided to work against its customers in need of support.
  • 100CS and 110CS
  • Dynabook V1, V2, VX4
  • Equium A60, A210, A300, L300, L300D, L350, L350D, M40, M45
  • Libretto 100CT, L100, L105, U100
  • Mini Notebook NB100, NB200, NB250, NB255, NB300
  • Portege 610CT, 620CT, 2000, 3010CT, 3020CT, 3110CT, 3400, 4000, 7010CT, 7020CT, 7200CT
  • Portege A100, A200, A600, M100, M200, M300, M400, M500, M700, M750, M780, M800, M900D, P2000, R100, R200, R300, R400, R500, R600, R700, S100, T110, T110D, T130, T130D, T210
  • Qosmio E10, F10, F20, F30, F40, F45, F50, F60, G10, G20, G30, G40, G50, X300, X500
  • Satego A210, A300, L300, L300D, L350, L350D
  • Satellite 220, 300, 310, 320, 330, 440, 460, 470, 480, 1400, 1405, 1700, 1710CDS, 1800, 1900, 2060CDS, 2100, 2230, 2250, 2400, 2405, 2500CDS, 2510CDS, 2520CDS, 2540XCDT, 2590CDT, 2610, 2750, 2800, 3000, 4000, 4010, 4020, 4030, 4060, 4070, 4080, 4090, 4100, 4200, 4300, 5000, 5100, 5200, TE2000
  • Satellite A10, A20, A30, A40, A50, A50S, A60, A70, A80, A85, A100, A105, A200, A210, A215, A300, A350, A350D, A500D, A660, C650, C650D, C655D, E100, E105, E200, E205, L10, L20, L300, L300D, L305, L305D, L350, L350D, L450, L450D, L500, L500D, L510, L550, L600, L600D, L630, L635, L640,  L640D, L645, L645D, L650, L655, L670, L670D, L675, L675D, M20, M30-35, M30X, M40, M40X, M50, M60, M70, M100, M200, M205, M300, M500, M505, M507, P10, P20-25, P30, P100, P200, P205, P250D, P300, P500, R10, R20, R70, T110, T110D, T130, T130D, T210, T215, T230, T230D, U200, U300, U400, U500, X200, X205
  • Satellite Pro 220, 440, 460, 470, 480, 4600, 6000, 6100, A10, A60, A65, A120, A210, A300, A500D, A660, L300, L300D, L350, L350D, L450, L450D, L500, L550, L600, L600D, L630, L635, L640, L640D, L645, L650D, L650, L655, L670, L670D, L675, M10, M70, M200, M300, P500, S200, S300, S500, S500M, T110, T110D, T130, T130D, T210, T215, T230, T230D, U300, U400
  • Tecra 520CDT, 530CDT, 550CDT, 750, 780CDM, 780DVD, 8000, 8100, 8200, 9000
  • Tecra A1, A2, A3, A3X, A4, A5, A6, A7, A8, A9, A10, A11, M1, M2, M2V, M3, M4, M5, M7, M9, M10, M11, P5, P10, P11, R10, S1, S2, S3, S4, S5, S10, S11

Twinhead


Komentar

  1. Thanks for this post is very informative and interesting.all the points are very useful. Simple but very effective writing. Thanks for sharing such a nice post.


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  2. I know Laura well and she is principled, thoughtful, and extremely bright...more power to her!


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